Webinar: The Good, the Bad, and the Ugly: Where Good Claims Go Bad and How to Keep it From Getting Ugly!

This presentation will discuss the claims process from inception through trial, and it will analyze countless ways that the claim can go wrong throughout that process. We will discuss errors that we have seen at each phase of the process, and how simple corrections could have prevented years of contention and litigation. Overall, we will stress how focusing on building trust with the other side, rather than focusing on winning, best serves everyone involved.

Speakers

• Kelly Fantetti, Attorney, Stockham Law Group
• Jon Pruitt, Founder & President, Addison Riley LLC
• Lindsey Bruning, Partner, Zelle LLP
• James Shea, Mediator & Arbitrator, Miles ADR

If you received CLE for this session at WIND 2025, you are not eligible for CLE for this webinar.

Windstorm Insurance Network - Webinar: The Good, the Bad, and the Ugly: Where Good Claims Go Bad and How to Keep it From Getting Ugly!: we have applied for Adjuster credit for the following states: AL, FL & TX; and CLE credit for the following states: AL, FL & TX. The CE & CLE provider for this event, CEU Institute (national CLE provider -www.ceuinstitute.net) may seek credit for additional CLE states per request and approval from the sponsor (Windstorm Insurance Network) for this program. Such requests must be made at least 30 days prior to the webinar. SC CLE is not included due to application restrictions.

Registration will close at 8:00am ET the day of the event so that unique login access can be sent to all registrants. To get credit, you MUST:

• Be registered for the webinar (e.g., not logging in with a link forwarded from someone else) and join the webinar via the link sent to you from noreply@zoom.us. This personalized link will be sent two days prior to the webinar and again around 30 minutes prior to the webinar.

• Respond to the poll questions presented on screen during each sessions (polls will be announced, polls can not be answered by dial-in only participants)

Cost:
WIND Members: no cost for current members; members can register up to 2 guests at no additional fee
Nonmembers: $25